Refund and Replacement Policy for Gaming Top-Up Orders

How Crypto Payments Change the Refund Landscape

Credit card refunds rely on the ability to reverse a transaction. With USDT (TRC-20, ERC-20, BEP-20), once the transaction is confirmed on-chain, it is irreversible. The average confirmation time for TRC-20 is under 2 minutes, and network fees range from $0.50 to $2.00 depending on congestion. Because we cannot claw back funds, we cannot offer cash refunds. Instead, we guarantee that the digital good you purchased will work as described. If it does not, we replace it with a working equivalent. This is not a loophole—it is the operational reality of crypto commerce.

What Counts as a Defective Order (Eligible for Replacement)

A replacement is issued only when the fault lies with the marketplace or the supplier. The following scenarios are covered:

• **Account banned or locked within 24 hours of delivery** – If you redeem a Steam Wallet code or activate a PUBG UC code and the account is banned within 24 hours due to the code's origin, we replace the code. We test codes before listing, but supplier-side issues can slip through.
• **Wrong region** – You purchase a PS Plus card for the US region but receive a European code. We replace it with the correct region. Always check the product page for region locks.
• **Missing advertised features** – A Genshin Impact crystal pack promises 300 Genesis Crystals but only delivers 200. We top up the difference or replace the order.
• **Code already redeemed** – Rare, but if the code you receive is already used, we provide a fresh one within 24 hours.

What Does NOT Qualify for Replacement

We do not replace orders for issues caused by the buyer or by third-party policy enforcement after delivery. Examples:

• **User-caused issues** – You accidentally redeem a code on the wrong account, or you violate the game's terms of service (e.g., using cheats) and get banned. That is on you.
• **Policy enforcement after delivery** – Steam or Sony bans your account weeks later for reasons unrelated to the code. We cannot predict or cover that.
• **Region change after purchase** – You buy a region-locked Xbox Game Pass code for Brazil, then move to the US and cannot redeem it. We cannot replace region-locked items after the fact.
• **Chargeback attempts** – If you initiate a chargeback on your crypto payment (some payment gateways allow it), your account is permanently suspended and no replacement is offered.

Replacement SLA and Process

If your order is defective, you have 48 hours from delivery to report it. Contact us on Telegram at @jasonma127 with the following:

• Order number (found in your account dashboard)
• Transaction hash (the USDT transfer ID)
• Screenshot of the issue (e.g., error message, account ban notice)

We aim to fulfill replacements within 24–48 hours. The replacement will be the same tier of item (e.g., a $50 Steam Wallet code replaced with another $50 code). If the exact item is out of stock, we offer an equivalent or a store credit. No cash refunds.

Edge Cases by Product Type

Different digital goods have unique failure modes. Here is what we have seen:

• **SMS-verify services** – The phone number provided was already used for that platform. We replace with a fresh number.
• **Streaming accounts** – The account hits a simultaneous viewer cap (e.g., 1 stream at a time). We do not replace if you exceeded the limit; we do replace if the cap was misrepresented.
• **VPN accounts** – The provider bans shared IPs or keys. We replace with a new key if the ban occurs within 24 hours of purchase.
• **AI subscriptions** – Rate limits are lower than advertised. We replace with a higher-tier plan or refund in store credit.
• **VPS services** – The provider terminates the VPS for TOS violations (e.g., crypto mining). We do not replace if you violated TOS; we do replace if the provider shuts down for no reason.

Comparison: Crypto vs. Card Refund Models

Feature	Crypto (USDT)	Credit Card
Reversibility	Irreversible after 1 confirmation	Reversible up to 120 days
Chargeback risk	None for merchant	High for merchant
Refund method	Replacement or store credit	Cash back to card
Dispute timeline	48-hour report window	30–120 days
Fees for merchant	$0.50–$2.00 network fee	2.5–3.5% + chargeback fee

This table explains why we cannot offer cash refunds: the network fee alone would eat into any reversal, and there is no mechanism to force a return.

Why This Policy Protects Both Sides

Our replacement policy is designed to be fair. You get a working product or a replacement. We avoid fraud where buyers claim non-delivery after receiving the code. Since 2023, we have processed over 1,200 replacements with a 98% satisfaction rate (based on post-resolution surveys). The 2% that are denied are almost always user-caused or outside the 48-hour window.

How to Avoid Issues

• Double-check the region before buying. A US Steam Wallet code will not work on a European account.
• Redeem codes immediately upon receipt. If there is a problem, you will catch it within the 48-hour window.
• Do not share your account credentials with third parties. If you get banned for sharing, that is not covered.
• Use a stable internet connection during redemption. Network errors can cause partial delivery.

If you have any questions, reach out to @jasonma127 on Telegram. We respond within 2 hours during business hours (UTC+8, 09:00–23:00).

Updated 2026-05-25.